Delete your account

How to delete

• Sign in at choosesteward.com/login.
• Open Account from your account menu.
• Under Delete account, choose Delete Account and type your email to confirm.

When it happens

Renewal stops right away, so nothing more is charged. Nothing is refunded automatically; the Refund Policy still applies.

Your account is deleted on the later of 7 days after your request or the end of the time you have paid for, usually within an hour of that date. Until then you can sign in and your data stays. Paid features, TVs included, last until your paid time ends.

Want it gone sooner? Choose Delete Now Instead and it is deleted within the hour.

Changed your mind

Sign in before the deletion date and choose Keep My Account. If your paid time has not ended, renewal turns back on; if it has, choose a plan again.

What is deleted

• Your sign-in and profile.
• Your playlists, channels, edits, history and snapshots.
• Your customers and device links. Every TV is signed out.
• Your settings, notifications, onboarding answers and email history.
• Your billing and advertising measurement records in Steward.

What is kept

• Payment and invoice records at our payment processor, Stripe, as tax and accounting law requires.
• The email confirming the deletion, for 30 days.
• A record that an account was deleted and when, with no email or name.
• Copies in backups, until those backups expire.

Can't sign in?

Email hello@choosesteward.com from your account email and ask us to delete your account. We reply to confirm it is you. Your account is deleted within 7 days of that reply.